Return Policy

Overview

Because each portrait is custom-made, we cannot accept general returns or cancellations once an order has been confirmed.
However, we want every customer to be fully satisfied — so we provide flexible solutions if there is any issue with your artwork.

🖌️ Every painting is made uniquely for you. Please review carefully before confirming your order.

🖼️ 1. Order Cancellation

  • You may cancel your order within 24 hours of placing it for a full refund.
  • After 24 hours, if the designer has already started painting, a partial refund (up to 50%) may be issued to cover materials and labor costs.
  • Once the artwork is completed or shipped, the order cannot be canceled or refunded, except under special circumstances.

📦 2. Damaged or Lost Orders

If your painting arrives damaged or is lost during shipping, we’ve got you covered:

  • Please contact us within 48 hours of delivery and send photos of the damage.
  • We will offer a free replacement or full refund depending on your preference.
  • For lost packages, we will reship or refund after verifying with the courier.

❤️ We take full responsibility for any damage or loss during transit.

🎨 3. Artwork Quality Guarantee

Before shipping, we always send a preview photo of your finished painting for your approval.

  • If you are not satisfied at the preview stage, we will adjust or repaint the portrait until you are happy.
  • After you approve the final preview and the painting is shipped, refunds are no longer available (except for damage or loss).

✨ Your satisfaction is our top priority — we only ship once you love it.

💰 4. Refund Process

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Processing time may vary depending on your bank or credit card provider.

⚡ 5. Exceptions

Refunds or exchanges are not available in the following cases:

  • You provided incorrect shipping information and the order was delivered accordingly.
  • You changed your mind after approving the final artwork.
  • Color differences due to screen display variations

💬 6. How to Request a Refund

To start a refund or claim process, please contact our support team:

📧 Email: info@newportai.com
📞 Phone: +1 (xxx) xxx-xxxx
💬 Live Chat: Click the chat icon on our website

Please include your order number, photos (if applicable), and a short description of the issue.

🌟 Note

Each portrait is a piece of art made especially for you.
We greatly appreciate your understanding and support for our designer’s work.