Shipping & Delivery


🕰️ 1. Production Time

Every portrait is a personalized, one-on-one creation by our professional designers, using AI technology to transform your photo into a painting.

  • Production Time: Usually 2–3 business days, depending on the size and complexity.
  • Before shipping, we’ll send you a high-resolution preview photo via email for your approval.
  • Once confirmed, we’ll apply protective varnish, frame the painting (if applicable), and carefully pack it for shipment.

🖌️ Your portrait is created by our designers with AI technology — every brushstroke is unique.

📦 2. Packaging

  • All paintings are securely packed with waterproof, anti-pressure, and shockproof triple-layer protection.
  • Rolled paintings are shipped in professional art tubes;
  • Framed paintings are packed in reinforced foam boxes to prevent damage.
  • Every parcel is labeled “Fragile – Artwork Inside” for safe handling.

💡 We treat every painting like a masterpiece — because it is.

🚚 3. Shipping Method & Time

We provide fast and reliable worldwide delivery services through DHL, FedEx, UPS, and USPS.

Region

    Estimated Delivery Time

Carrier

USA & Canada

    5–10 business days

DHL / FedEx / UPS / USPS

Europe

    5–12 business days

DHL / FedEx / UPS

Asia & Oceania

    7–14 business days

EMS / Dedicated Line

Other Regions

   10–20 business days

Dedicated Line

🌍 All shipments include a tracking number. Once your order is dispatched, you’ll receive an email with the tracking link.

💰 4. Shipping Fee

  • Enjoy free worldwide shipping on orders over $150 USD.
  • For orders below this amount, shipping fees will be calculated at checkout (usually $15–$30 USD, depending on the destination).
  • Customs duties or import taxes (if any) are the buyer’s responsibility. We’ll gladly assist with customs documentation if needed.

🚀 Free worldwide shipping on orders over $150.

📦 5. Delivery & Damage Policy

Please inspect your package immediately upon arrival.

  • If your painting is damaged during transit, please contact us within 48 hours and provide photos.
  • We will replace or repaint your artwork for free.
  • If your shipment is lost, we will resend or refund your order.

❤️ Your satisfaction and trust mean everything to us.

⚡ 6. Frequently Asked Questions

Q: Can I change my shipping address?
A: Yes, as long as your order hasn’t shipped. Please contact us as soon as possible.

Q: Do you offer express service?
A: Yes! We offer expedited painting (as fast as 24 hours) and express air shipping. Please contact us before placing your order to confirm timelines and costs.

Q: If I'm not satisfied with the work, can I revise it multiple times??
A: Yes, we can accept multiple revisions until you are satisfied.

 

🌟 Note

Every portrait we create is a one-of-a-kind collaboration between you and our designer.
Thank you for your patience — we promise it will be worth the wait.